How to Resolve QuickBooks Error 1328

QuickBooks – the choice among millions of small and medium business owners, catering them with best of business accounting, inventory and payroll services. Though QuickBooks is a vigorous accounting software delivering accuracy and ease of transaction handling, however, the users still face issues with QuickBooks Desktop due to support environment failure or OS related failures.

QuickBooks Error 1328 is one of the errors generated due to OS-related failures. These errors occur when the support platform files which are commonly used to run QuickBooks Desktop are damaged or missing. At times the antivirus software can also quarantine the commonly used files resulting change in the configuration. This affects the usability of these files and may result in QuickBooks Error 1328.

Generally QuickBooks Error 1328 appears while installing, updating or repair of QuickBooks Desktop. The error shows up as mentioned:

Error 1328: Error updating C:\Config.msi\PTXXX.tmp

Major Cause of QuickBooks Error 1328

QuickBooks error 1328 is seen while installing an upgraded version QuickBooks Desktop software or updating QuickBooks Desktop software. There are two main reasons for Error 1328

•       Product information mismatch while installing an upgraded version
•       Installer is not able to create temp files (.tmp) in Config.msi folder during QuickBooks update installation or upgrade installation.

Caution: Before you start with the working on solutions, we would like to caution you that some of the troubleshooting steps include working with windows system files. Even a small mistake may cause system files damaged resulting in the crashing of the Operating systems. If the user is not tech-savvy then we strongly recommend taking help from QuickBooks Error Support by dialing QuickBooks Error Support Number. You will be directly connected to experienced and certified Pro-Advisors to take care of the QuickBooks Error1328.

How to Fix QuickBooks Error 1328

Solution 1: Renaming Config.msi Folder

When the installer is not able to create .tmp files in config.msi folder, then the only solution is to rename or delete the config.msi folder, since this is a windows system folder and hence we need to be very cautious and follow the steps religiously.

•        Click and open windows explorer
•          Locate and select C: drive
•          Show Hidden Folders – Go to the view tab and check the Hidden items
•          Now locate config.msi folder
•          Right-click on it and click on rename
•          Rename config.msi to config.msi.old
•  Now run the install or update process again and check the error occurs again

Solution 2: Run the Qbinstall Tool

Qbinstall tool helps in checking the pre-requisites and preparing the environment fit for installing or updating QuickBooks Desktop. Running QuickBooks Install Diagnostic tool also helps resolving the following QuickBooks Errors

QuickBooks Error 6000, 6123, 3371, 1603, 1522 and error h505

·         Download Qbinstall Tool which is actually QuickBooks Install Diagnostic Tool.

·         Save it on Windows desktop

·         Close all open QuickBooks programs (QBW32.exe).

·         Double click QuickBooksDesktopInstallDiagnosticTool.exe to run the QBInstall Tool.

·         Click Yes to agree to the license agreement.

·         Select Proceed to start the scan. This can take up to 20 minutes.

·         When the scan finishes, restart your computer.

·         After running QBInstall, if you need to re-register or reactivate QuickBooks Desktop, QuickBooks will prompt you.

Perform the QuickBooks upgrade or update process again and check if the QuickBooks Error 1328 persists.

If you are still facing QuickBooks Error 1328 then dial QuickBooks Error Support and take help from QuickBooks certified Error Support Pro-Advisors. QuickBooks Error Support Pro-Advisors offers instant and guaranteed resolution of your issues.

Upcoming Blog

How to resolve QuickBook Error Code 6000?

How to resolve QuickBooks Error Code 15222 or 15215?